Refund and Returns Policy
SmartPhones Fiti Kenya
Website: SmartPhones Fiti Kenya
Contact: 0792173257
1. Overview
At SmartPhones Fiti Kenya, customer satisfaction is important to us. Our Refund and Returns Policy lasts for 30 days from the date of delivery. If 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.
To qualify for a return, the item must:
- Be unused and in the same condition received
- Be returned in the original packaging
- Include all accessories, manuals, and proof of purchase where applicable
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Gift cards
- Downloadable software products
- Certain health and personal care items
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Opened or activated software products
3. Proof of Purchase
To complete a return request, customers must provide a valid receipt, invoice, or proof of purchase.
Please do not send products directly to manufacturers unless instructed by SmartPhones Fiti Kenya.
4. Partial Refunds
Partial refunds may be granted under the following circumstances:
- Products showing obvious signs of use
- Opened media or software products
- Items not in their original condition
- Products damaged due to customer handling
- Items returned after the 30-day return period
5. Refund Process
Once your returned item is received and inspected, we will notify you via email or phone regarding approval or rejection of your refund.
If approved, your refund will be processed through the original payment method within a reasonable number of business days.
6. Late or Missing Refunds
If you have not received your refund:
- Recheck your bank or M-Pesa account
- Contact your payment provider or bank
- Allow additional processing time before contacting support
If you still have not received your refund, contact us using the details below.
7. Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are generally non-refundable unless defective or incorrectly supplied.
8. Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered.
To request an exchange, contact our support team and follow the return instructions provided.
9. Gifts
If an item was marked as a gift and shipped directly to you, you may receive a gift credit once the returned item is approved.
If the item was not marked as a gift, refunds will be issued to the original purchaser.
10. Shipping Returns
Customers returning products are responsible for return shipping costs unless the return is caused by our error or a defective product.
Shipping charges are non-refundable. Where applicable, return shipping costs may be deducted from the refund amount.
For valuable items, we recommend using trackable shipping services or shipping insurance, as we cannot guarantee receipt of returned products without tracking confirmation.
11. Delivery Charges
Shipping and delivery charges are clearly displayed during checkout on our website SmartPhones Fiti Kenya.
Delivery timelines may vary depending on your location and courier availability.
12. Need Help?
For questions regarding refunds, returns, or exchanges, please contact:
📞 0792173257
🌐 SmartPhones Fiti Kenya
WhatsApp Us