Privacy Policy
SmartPhones Fiti Kenya
Website: SmartPhones Fiti Kenya
Contact: 0792173257
1. Introduction
At SmartPhones Fiti Kenya, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of the website.
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Users are encouraged to review this page periodically for any updates.
2. Information We Collect
When you use our website, we may collect personal information that you voluntarily provide, including:
- Full name
- Phone number
- Email address
- Delivery and billing address
- Payment information
- Order and purchase history
Some sections of the website may be accessed without providing personal information. However, certain services such as placing orders or creating an account may require registration.
3. Automatically Collected Information
We may automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited and browsing behavior
- Referral and exit pages
This information helps us improve website functionality, security, and user experience.
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.
Cookies help us:
- Remember user preferences
- Improve website performance
- Maintain secure sessions
- Personalize content and promotions
You may disable cookies through your browser settings, although some website features may not function properly.
Third-party websites linked from our platform may also use cookies, which are outside our control.
5. How We Use Your Information
We use collected information to:
- Process and fulfill customer orders
- Deliver products and services
- Provide customer support
- Improve our website and shopping experience
- Send order updates, promotions, and special offers
- Prevent fraud and unauthorized activities
- Comply with legal obligations
Customers may opt out of promotional communications at any time.
6. Payment Information
When making purchases, we may collect payment-related information including M-Pesa transaction details or card payment information where applicable.
Payment details are used solely for processing transactions and maintaining secure payment operations.
7. Sharing of Information
SmartPhones Fiti Kenya does not sell customer personal information to third parties for marketing purposes.
We may share information with:
- Delivery and logistics partners
- Payment service providers
- Technical and operational service providers
- Legal authorities where required by law
Information may also be disclosed where necessary to protect our rights, prevent fraud, or enforce our policies.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of third-party websites.
Users are encouraged to review the privacy policies of external websites before sharing personal information.
9. Data Security
We implement appropriate technical and organizational security measures to protect customer information from unauthorized access, misuse, loss, or disclosure.
While we strive to maintain secure systems, no online platform can guarantee complete security of data transmission or storage.
10. Data Retention
We retain customer information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and operational requirements.
11. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Opt out of marketing communications
- Request deletion of personal data where legally permitted
Requests may be submitted through our contact details below.
12. Changes to This Privacy Policy
Any updates to this Privacy Policy will be posted on this page. Continued use of the website after updates constitutes acceptance of the revised policy.
13. Contact Us
For questions regarding this Privacy Policy or how your personal information is handled, contact:
📞 0792173257
🌐 SmartPhones Fiti Kenya
WhatsApp Us